Privacy Policy

This policy explains what data ISP Pro collects when you use our internet

and television service, the isppro.al website, the customer portal and our

iOS and Android app.

1. Who we are

Nail Çelaj, sole trader, operating under the business name "ISP Pro".

Tax ID L46314002H. Address: Dragoc 4012, Shkodër, Albania.

For any question or request about your data, write to [email protected] or

call +355 69 246 1277.

2. What we collect

• ✓ Contact details: your name, phone number and email address when you

give them.

• ✓ The installation address and, if you share it yourself with the location

button, the coordinates of the point where you want the installation.

• ✓ Subscription data: your package, service name, invoices and payments.
• ✓ Technical connection data: the state of the optical device in your home

(signal, distance, outages), IP address, WiFi network name and the

devices connected to your router, when you view or change them from the

portal or the app.

• ✓ Support requests and your communications with us.

Our app does not send push notifications and does not collect a device

identifier for that purpose. If this changes, the policy will be updated

before the feature is switched on.

3. Why we use it

To install and maintain the service, to bill you, to support you when

something is not working, to notify you about outages, and to meet our

legal obligations. We do not sell your data to anyone and we do not use it

for third-party advertising.

4. When we share it

• ✓ Card payments are handled by the bank or payment processor; we neither

see nor store your card number.

• ✓ When you share your location, the coordinates are sent to the

OpenStreetMap mapping service solely to find the street name.

• ✓ Our website uses Google reCAPTCHA against automated messages.
• ✓ Invoices may be sent to you by email or WhatsApp, as you choose.
• ✓ To the authorities, only when the law requires it.

5. How long we keep it

Service data is kept for as long as you are a customer. Invoices and

financial records are kept for 10 years, following accounting and tax

legislation. Support requests and technical connection data are kept for

up to 24 months; after that we delete them or keep them only in aggregated

form that does not identify you.

6. Your rights

You have the right to request access to, correction of, or deletion of

your data, and to object to its processing. Send your request to

[email protected] or through our account deletion page. If you believe your

rights have been breached, you may contact the Commissioner for the Right

to Information and Personal Data Protection of Albania.

7. Account deletion

You can delete your app account by filling in the form on our account

deletion page. Deleting the account does not end your subscription: to

close the service, contact us.

8. Changes

When we change this policy we publish a new version with its effective

date. For material changes we notify you at least 30 days in advance.

Previous versions remain on record with us.