Terms of Service

These terms govern the internet and television service that ISP Pro

provides to its subscribers. The provider is Nail Çelaj, sole trader,

business name "ISP Pro", tax ID L46314002H, Dragoc 4012, Shkodër.

1. The service

Package speeds are maximum values of the connection up to your device —

which is why they are written as "up to". The speed you measure at any

given moment depends on your own equipment, the WiFi network inside your

home and the destination on the internet, so we do not declare a

guaranteed minimum speed. We monitor the connection up to the optical

device continuously and intervene when it falls below the expected level.

2. Installation and equipment

Installation is carried out by our staff. The optical device, the router

and the decoder, when supplied by us, remain the property of ISP Pro and

are returned when the service ends, in good condition apart from normal

wear. Damage to or loss of them is charged at the list price of that

device at the time of billing; prices are available from our office on

request.

3. Billing

The service is billed periodically according to the package chosen.

Payment is due within the period stated on the invoice. In case of

non-payment, the service may be suspended 5 days after notice and is

restored once the amount due is settled.

4. Outages and compensation

We work to keep the service continuous, but interruptions caused by

faults, planned maintenance or circumstances outside our control are

possible. We announce planned interruptions in advance where possible.

Where the service is absent continuously for more than 48 hours for a

reason attributable to us, the charge for the period is reduced in

proportion to the time without service, counted from the first hour of the

interruption. The reduction appears on the next invoice. This rule does

not apply where the interruption is caused by your own equipment, by a

power failure at your premises, or by force majeure.

5. Fair use

The connection is provided for use by the subscriber at the installation

address. Reselling it is not permitted, nor is use for unlawful activity

or activity that harms the network and other users.

6. Television

Television packages contain the channels listed on our website at the time

of subscription. The channel line-up may change when agreements with

content providers change; we announce such changes. When a package is no

longer offered for new subscriptions this is clearly marked on the

website, and existing subscribers are notified separately before any

change that affects them.

7. Changes and termination

Terms and prices may change with at least 30 days' prior notice. If you do

not agree with a change, you may close your subscription before it takes

effect, without penalty arising from that change. The subscription may

also be terminated by either party under the contract you have signed.

8. Contact

[email protected] · +355 69 246 1277 · Dragoc 4012, Shkodër.